This page sets forth the Privacy Policy and Disclaimer for our website.
Disclaimer
All information contained within this website is gathered from sources we believe to be reliable. We cannot however guarantee its accuracy and interested parties should make and rely on their own enquiries.
Privacy Policy
Professionals is committed to providing you with the best possible customer service experience. Professionals is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
- Collection of your personal information
At Professionals, we collect, hold, use, and disclose to third parties, personal information for a number of reasons:
- To carry out appointments as sales agents for clients selling their properties;
- Verify your identiy
- Provide and manage our services to you
- Communicate with you
- Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism (AML/CTF) requirements
- Detect and prevent fraud
- To carry out appointments as property managers for rental property owners, which includes processing tenancy applications and managing tenancy relationships and the tenanted property;
- To promote and market our services and the products and services of third parties (we will only use your personal information for this purpose and will not disclose it to third parties);
- To provide information on and promote properties for sale and for rent to the market;
- To reply to enquiries and information requests made by individuals;
- For internal business processes such as market research and billing; and
- Where required by law.
- Improve our services
We collect personal information about individuals:
- From the individuals themselves through application forms, registration books at open inspections, appointment forms, agreements, correspondence including emails, our web site, and through verbal communications;
- From third parties (including from other agents, from operators of tenancy reference databases and other publicly available databases and from referees)? In the course of verifying and evaluating tenancy applications and managing tenancy arrangements, and in carrying out agency services for a client, including through property searches.
2. What Personal Information We Collect
- Full name
- Date and place of Birth
- Residential or business address
- Email address and phone number
- Government issued identification details, such as drivers license, passport, Medicare Card or other ID document numbers
- Biometric information, such as a facial image or short video used to verify your identity
- Information about the services we provide to you and any related transactions
- Any other information you choose to provide to us
We only collect personal information that is reasonably necessary to carry out our business activities.
3. Identity Verification and Government Data Matching (DVS)
To verify your identity, we may use electronic identity verification services, including the Australian Government’s Document Verification Service (DVS).
Where you have consented, your name, date of birth and identity document details will be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births Deaths and Marriages, or other authorised record holders.
These authorities check whether the details you have provided match the records they hold.
We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match (yes or no).
This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its sub-providers.
More information about the DVS is available at idmatch.gov.au.
4. Biometric Information
As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your ID.
Biometric information may be used to:
- Confirm that you are a real person and physically present
- Match your image to the photograph on your identification document
- Reduce the risk of fraud and identity theft
Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent.
5. Consent to Collection and Identity Verification
By providing your personal information and completing the identity verification process, you consent to:
- The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes
- The collection and use of biometric information, such as a facial image or video, for identity verification
- Your information being checked against records held by Commonwealth and State authorities through the DVS
- Your information being shared with our authorised identity verification providers, including APLYiD
Your consent is voluntary. You can withdraw your consent at any time by contacting us using the details in section 14.
If you do not consent, or do not provide the information we need, we may not be able to verify your identity electronically. In that case, we may need to verify your identity in another way, or we may not be able to provide our services to you.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Identity verification providers, including APLYiD and its authorised sub-providers
- Commonwealth and State authorities and official record holders, through the DVS
- Our employees and authorised representatives, on a need-to-know basis
- Our professional advisers, such as lawyers, accountants and auditors
- Trusted technology and service providers that help us operate our business
- Regulators, law enforcement or other third parties where required or authorised by law
We do not sell your personal information.
7. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia.
Where this happens, we take reasonable steps to ensure that your personal information is handled in line with the Australian Privacy Principles, including through contractual protections with our providers.
8. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps include secure systems, access controls, and encryption in transit and at rest where appropriate.
We retain personal information only for as long as we need it for the purposes set out in this Policy, or as required by law. When we no longer need your information, we securely delete or de-identify it.
9. Access and Correction
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details in section 14. We will respond within a reasonable time.
10. Direct Marketing
From time to time, we may use your contact details to send you information about our services that we think may be of interest to you.
You can opt out of marketing communications at any time by using the unsubscribe link in our messages, or by contacting us using the details in section 14.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Professionals takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
12. Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
13. Privacy Complaints
If you have a complaint about how we have handled your personal information, please contact us first using the details in section 14.
We will acknowledge your complaint, investigate it, and respond to you within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
14. Contact Details
If you have any questions about this Policy, or want to exercise any of your privacy rights, please contact us:
- Business name: Professionals Ryder Real Estate
- Privacy contact: Kirsteen Ryder
- Email: kirsteen@ryderrealestate.com.au
- Phone: 9743 6400
- Address: 319-321 High Street, Melton VIC 3337
Changes to this Privacy Policy
Professionals reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.